Frequently asked questions

A list of most asked questions by Cookie-Script users

Do you offer cookie categorization?

Yes, you can assign cookies to categories. Cookie-Script can scan your website and group cookies by categories using our database of cookies. You can then adjust categories or add your own cookies with description and categories. All this is optional, you can still display cookie banner without categories.

My website is available in multiple languages, do you support that?

Yes, you can set up translations for your cookie consent popup. Language is detected automatically and proper translation is applied. Translations can be set up in "Translation" tab when editing your cookie banner. See detailed explanation here.

Do you have an option to record visitor consents?

Yes, you can record and download all user consents. This is optional and is part of the Pro membership. More information about it here.

Paid memberships

  • Paid memberships are a yearly subscription.
  • You can use Cookie-Script on multiple domains having just one paid membership, no need to buy separate membership for each domain.
  • HTTPS website support is only available for paid membership users right now.

I bought paid subscription, but it still says I have free subscription.

You might need to re-login to activate all premium features. Depending on payment processor, it could also be that it will take some time to receive the payment, just contact us and we will activate it right away.

Cookies are not blocked!

Make sure you refresh cookie information in developer tools after page is loaded. If you still see some third-party cookies, make sure you edit third-party code as described here.

Can I keep strictly necessary cookies?

Yes, you can. You can either assign those cookies to strictly necessary cookies or use a special field where you can list those cookies in a special format. See our detailed explanation here.

How "Disagree" button works?

In short - if user clicks "I disagree", his choice is remembered using a strictly necessary anonymous cookie. During every next page visit all other cookies are cleared.

Read more button does not work

Check your Cookie policy URL setting of proper Cookie-Script item.

How do I block third party cookies?

See our detailed explanation here.

How do I delete my account?

Sorry to hear you go. Please let us know if there is something you want us to change and we will check how to improve our services.

You can delete your account in your Account Details page.

Pop-up is not showing up

Here are 4 most common reasons for popup not showing up: 

  1. Do you have HTTPS website and free account? HTTPS is only available for premium membership users. Read more here.
  2. Can you see Cookie-Script in the source of your webpage? If no - it was not added properly.
  3. Try to clear cookies, it is possible you already clicked "Agree" button and now popup is not showing up.
  4. Do you have any JavaScript errors? This can be checked by right clicking > Inspect element > Console tab. JavaScript errors can prevent other JavaScript files from running.